Help & Questions

Quick answers to the things customers ask most. If yours isn't here, email stayminty.fts@gmail.com or call 816-335-5011 — a real person answers.

Ordering

Do I need an account to order?
No. You can check out as a guest. An account just makes it easier to track past orders.

What payment methods do you accept?
All major credit and debit cards, plus the accelerated wallet options shown at checkout. Payments are processed securely by Shopify — we never see or store your full card number.

Can I change or cancel my order?
Email us as soon as possible. If it hasn't shipped, we can usually change or cancel it. Once tracking is issued, handle it as a return instead.

Is an item that's out of stock coming back?
Usually, yes. Email us the product name and we'll tell you when we expect it.

Shipping

How fast do orders ship?
We process orders in 1–2 business days, then USPS transit time applies on top of that. You'll get a tracking email when it leaves.

What shipping options are there?
USPS Ground Advantage, USPS Priority Mail, a flat $15.00 Express option, and USPS Priority Mail Express. Live rates for your address appear at checkout.

Do you ship outside the U.S.?
Not right now. We ship anywhere in the United States, including Alaska, Hawaii, and USPS-served territories.

My tracking hasn't updated in days.
USPS scans can lag, especially over weekends. If there's no movement after 5 business days, email us and we'll chase it.

Tracking says delivered but nothing's here.
Check with others at the address and any safe-drop spots first. Still missing after that? Contact us within 7 days of the delivery date and we'll resolve it.

Full details: Shipping Policy.

Returns

What's your return window?
30 days from delivery, for unused items in original packaging.

My item arrived damaged or doesn't work.
Email us with photos within 30 days. We cover return shipping and will replace or refund it — your call.

Who pays return shipping?
We do if the item was damaged, defective, or we sent the wrong thing. You do for change-of-mind returns.

How long do refunds take?
5–10 business days after we receive and inspect the return, back to your original payment method.

Full details: Return Policy.

Products

Will this fit my vehicle?
Ask us before you buy. Send your year, make, and model and what you're trying to do, and we'll tell you honestly whether the product is right — including when it isn't.

Do your OBD2 scanners work on my car?
OBD2 is standard on essentially all cars and light trucks sold in the U.S. from 1996 onward. Check the individual product page for supported protocols and app requirements, or ask us.

Do products come with a warranty?
Manufacturer warranty terms, where included, come with the product. Separately, our 30-day return window covers defects and damage regardless.

Are instructions included?
Most items include manufacturer instructions. If yours didn't, email us and we'll help.