Return policy

We want the gear you order from The Minty Index to work for you. If it doesn't, you have 30 days from the delivery date to request a return.

What can be returned

Items in unused, resellable condition, with original packaging and any included accessories.
Items that arrived damaged, defective, or not as described — at our cost.

What cannot be returned

Items returned more than 30 days after delivery.
Consumable and single-use products that have been opened or used, including adhesive tapes, mounting squares, gel tape, cable ties, and trim restorer.
Items missing parts or packaging, or showing wear from installation or use.

How to start a return

Email stayminty.fts@gmail.com with your order number and what you'd like to return. If an item arrived damaged or defective, please include photos — that speeds things up considerably. We reply to every request within 2 business days with return instructions and an address.

Please don't send anything back before contacting us. Unannounced returns can't be matched to an order and may not be refundable.

Who pays return shipping

Damaged, defective, or wrong item sent: we cover return shipping, or we replace the item outright — your choice.
Change of mind, wrong item ordered, or no longer needed: you cover return shipping.

Original shipping charges are refunded only when the return is our error.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days of that confirmation. How quickly the credit appears after that depends on your bank or card issuer.

Exchanges

The fastest way to swap an item is to return the original for a refund and place a new order for what you want. If a size, length, or color you need is out of stock, email us and we'll let you know when it's back.

Order cancellations

If you need to cancel, email us as soon as possible. We can usually cancel an order before it ships. Once a tracking number is issued, treat it as a return instead.

Lost or damaged in transit

If tracking shows delivered but you don't have your package, or the box arrives crushed, contact us within 7 days of the delivery date and we'll work it out with you.